Online rating and review sites allow individuals to post and share informaiton about products, businesses, or services and have become a valuable resource for consumers. At the same time, many businesses criticize review sites for being unfair and allowing biased reviews to be posted.
The debate promises to intensify as rating sites become more prominent. Today, a consumer searching the Internet for a local business may well find reviews of the business before they find the business's own website.
The following resources are intended to help you understand and wrote about this important topic. Note that the legal status of review sites is a very important topic. Please visit our legal information page for relevant links.
Rating Sites Flourish Behind a Veil of Anonymity: Sacha Pfeiffer, Boston Globe, September 20, 2006
Wikipedia Article: An overview of Review Sites, including historical background.
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